Delivery Information
Available Shipping Methods
We use DHL for USA and European destinations, and Parcelforce Global Priority for Rest of the world deliveries.
Shipping Rates will be calculated at checkout based on package weight or can be viewed here
All orders are dispatched same or next day Monday - Friday
Please be aware the above prices are for shipping only, and do not include any additional costs applied by the carrier on delivery such as storage, additional clearance costs, tax or duties.
Delivery
Please ensure you double check your name, address, Apartment number and phone number before confirming your order. Incorrect information may cause delays and extra charges from delivery companies.
Goods for personal use: All orders are to residential addresses. If customs deem that goods are not for personal use there may be a delay in customs clearance.
If goods are unable to be delivered they will be returned or disposed.
If your package is damaged upon delivery please take at least 4 photos of the entire package before opening. Please note we do not offer refunds for packaging damages as per our refund policy
Important information about heat sensitive and sealed containers:
Chocolate and heat sensitive items
Please note that chocolate and other heat-sensitive items may be affected by extreme temperatures during transit or at the delivery destination. While we exercise caution during the packaging process, we cannot guarantee that these items will arrive in their optimal condition. By selecting our services, you acknowledge and accept the risk of potential heat-related changes, such as melting or softening, and understand that we are unable to offer refunds or replacements for such occurrences.
Sealed containers
Some items sold through our store are packaged in sealed containers (e.g. Horlicks, Cadbury Drinking chocolate Vegan Wondershake, etc.). Due to chanes in air pressure during international air freight, these products may be affected during transit. In rare cases, this may result in minor leakage or the contents being released unexpectedly upon opening, even if the external packaging appears undamaged. By purchasing these items, you acknowledge and accept this risk. We take all reasonable precautions when packing these products but cannot guarantee against pressure-related issues that occur in transit.
About Duties & Taxes
At My British Supermarket, we’re committed to making your shopping experience as smooth as possible—no matter where in the world you are. To help avoid any unexpected delays or additional fees, we recommend checking your local customs regulations before placing an order.
For Shipments to the United States
All shipments bound for the USA are duty prepaid. This means all import charges for tax and duty are calculated at checkout.
In order to acheive this the duty administration charge from DHL of £9.99 is included in the shipping price. This fee we pay direct to DHL for the service.
For Shipments to the European Union countries
All taxes are calculated at checkout and paid to local authorities by us, and there is no duty payable up to the value of €150.00. If you order exceeds the €150.00 the receiver will be responsible for any additional duty owed.
in some EU countries due to custom procedures required importer to authenticate purchase you may also be contacted or need to contact your local DHL office prior to delivery to verify your identiry.
Rest of the World
For countries outside of the EU we shall collect taxes at checkout, but since each country has its own rules regarding goods value we encourage the purchaser to check what value duties will apply before purchasing. For the most accurate and up-to-date information, we suggest consulting your local customs office if needed.
Orders shipped from My British Supermarket are typically considered for personal use, especially in small quantities. However, if your order exceeds the value or volume limits set by your country, customs charges may apply. These are determined by your local customs authority and may be due at the time of delivery.
Please be aware that while we strive to help you navigate the process, My British Supermarket cannot take responsibility for items delayed, held, or restricted by customs in your country.
We’re always here to assist, so if you have any questions about shipping or compliance, feel free to get in touch. We’re happy to help!
Helpful links to countries local Customs and Border agencies.