We offer priority delivery on all orders, which usually takes between 4-7 working days.

We strongly recommend that you check with your local customs office before placing your order.

As customs policies can vary from country to country, it is always better to check before ordering to avoid any unexpected delays.

Please visit our Delivery Information section to find out your country's specific regulations.

If you're not available at the time of delivery, your local carrier will usually leave a delivery slip or contact you via email or SMS to let you know that a delivery attempt was made.

You’ll then be able to follow their instructions to reschedule delivery or arrange for collection from a nearby location.

We only offer Tracked Global Priority delivery on every shipment to ensure your parcels arrive safely and on time.

You can find our more information on our Delivery Information page.

We carefully pack orders every day from Monday to Friday to ensure they arrive in the best condition.

While we strive for same-day dispatch at 16:00, orders placed later in the day may be sent the following business day. Rest assured, we work as quickly as possible to get your order on its way!"

You order includes a standard insurance which will cover most parcels.

Whilst we always ensure to pack your items with the most care to minimise damage some item packaging may become distressed during transit.

If a item is fully unusable or inedible we will process a full refund.

Please visit our refund policy page for full details.

Once you've placed an order, you will receive a shipping confirmation email—usually within 24 hours—letting you know that your delivery is on its way.

This email will include a Parcelforce Global Priority tracking number.

To track your parcel:

1. Copy the tracking number from the email.
2. Click the tracking link provided to visit the carrier`s website.
3. Paste or enter the tracking number in the tracking number field.
4. You will then see the latest status of your delivery

Please note: Tracking information may not update immediately. It can take some time for the carrier's system to reflect the latest status, especially in the early stages of shipping.

Please note: Tracking information may not update immediately. It can take some time for the carrier's system to reflect the latest status, especially in the early stages of shipping.

Please note: Tracking information may not update immediately. It can take some time for the carrier's system to reflect the latest status, especially in the early stages of shipping.

We currently deliver to 20 countries worldwide and growing.

You can find out a full list of destinations here.

Parcels can go up to 30kgs per order.

However, do to volumetrics products weight is also calculated on size. Meaning lighter products that take up more volume will reduce the amount of actual weight we can place in the package.

Having a mix of both light and heavy products is recommended for best optimal efficiency.

Due to the logistics of returns we only offer a refund or credit policy.

Please see our refund policy page for more information, if you cannot find an answer to your query please email us at Support@HirooHealth.com

Please start the refund process by visiting our refund manager within 3 days of receiving your order.

Or follow the instructions on our Refund Policy page for more information.

Unfortunately, as we are based in the UK and due to the logistical challenges, we do not accept returns, however we do offer a refund or credit option which you can read more about Here.

We aim to process refunds as quickly as possible. Depending on the bank this can take up to 14 working days.

If you wish to take a voucher we can have it available for you to use within 1 or 2 working days.

You can view your Gift Voucher Balance by clicking on 'Your Account' then 'Profile'.

To use your Gift Voucher, simply check the "Use Gift Voucher" box during checkout.

1. From the store login page, enter your store address and click Next.
2. Click Forgot password?.
3. Enter the email that you used to create your Shopify account.
4. Click Reset password.
5. You're sent an email with a link to reset your password. In the email, click Reset password.
6. Enter your new password in the Confirm password field.
7. Click Reset password.
8. Go back to your Shopify login page and log in with your new password.

We are very sorry to hear that you have received the wrong item.

Please visit our Refund Policy page for details on how to request a refund.

Once you have received your order confirmation you will be provided with a tracking number, please click on the link to view the exact status of your delivery.

Payment is taken once the order has been finalised so you will not be able to cancel after checkout.

If you email us at support@hiroohealth.com we will endeavour to try and rectify the order if possible.

Due to orders being picked and packed on the same day, orders cannot be changed.

If you email us at support@hiroohealth.com we will endeavour to try and retify the order if possible.

Of course. Please process your check out as normal but just be certain to change and double check the delivery address (not the billing address).

Just be certain as the buyer you are responsible for any customs or import enquiries.

We accept all major credit cards including:

• VISA
• Mastercard
• American Express
• Discover
• Diners Club

We also accept other forms of payment including:

• Apple Pay
• Google Pay
• Klarna
• Shop
• Union Pay

If you preferred payment method is not available please do not hesitate to contact us.

Some discounts will be applied automatically at checkout, like the introduction offer for first time customers.

Other discounts may be in the form of a discount code that will be provided for you to enter during the checkout process.

You can contact us through our contact page! We will be happy to assist you.

Our exchange rates are updated daily to reflect the most current market rates and offer you the best possible value. As a result, you may notice slight fluctuations in prices from day to day.

If you prefer a fixed price at checkout, you’re welcome to pay in British Pound Sterling (GBP). However, please note that in this case, your bank or card provider will determine the exchange rate, which may differ from ours and could be less favourable.

Yes, Our providers are generally considered secure, utilizing multiple security measures to protect customer data and transactions. Payments are PCI DSS Level 1 compliant, the highest level of security for payment processing, and uses 256-bit SSL encryption.

Navigate to the top right corner, where you'll see an icon displaying various national flags and the current currency.

Click it and select your preferred currency from the list.

We would love to hear what items you would like and we shall do our best to get them for you.

To let us know, please drop us a quick message via our "Suggest a product" page.

There are several ways to find the items you're looking for:

• search bar in the top right corner to type in the product name or category.
• dropdown menus at the top of the page to explore different categories.
• Use any of the links available on the home page like "British Groceries" or "Food Cupboard", to browse the available selections.

1. Browse and find the items you're looking for.
2. Once you've found an item, click the Add to Basket icon and repeat for any additional items.
3. When you're ready to check out, click the basket icon in the top right corner, or a pop-up will appear in the bottom right.
4. On our easy-to-understand, single-page checkout, you'll have the chance to review your basket.
5. Enter your details, including name, address, email, and paymentnformation.
6. If you have a discount code or store credit, enter it below your payment details before clicking "Pay Now."
7. You'll receive an order confirmation once your purchase is complete.

Very quickly !

1. Simply Click on your account on the top right corner
2. Find the order you wish to repeat
3. Click on the 3 dot "buy again" icon to the right of the order or click on the order and click "Buy again" in the top right.
4. You will automatically be taken to the cart page where you can adjust or delete products before proceeding to the checkout

Unfortunetly due to country import regulations some items are prohibited in some countries. Even simple daily products in the UK may be banned in some countries due to tighter restrictions on additives or ingredients. If you are unsure please visit you local customs authority website for further information.

Unfortunetly, exchange rates, shipping costs and surcharges are always changing. Due to this we have to adjust prices to reflect those increases and decreses.

We do our best to keep prices fair, but there are a few unavoidable extra costs when shipping groceries overseas. These include international shipping fees, taxes adequate packaging, and extra handling and staffing to ensure your items arrive safely and in good condition.

We work hard to keep these costs as low as possible and only add what’s needed to continue offering this service reliably.

Our goal is always to make British favourites accessible—wherever you are in the world—with honesty, care, and quality.

We work hard to make sure our products arrive with plenty of time for you to enjoy them.

We aim to provide a minimum of 60 days shelf life on all our full price products at the time of dispatch, so you can shop with confidence knowing you'll have plenty of time to enjoy your items. Our team conducts regular stock checks to ensure this standard is consistently met.

Items are regularly on sale but come with a shorter shelf life.

The Best Before Date is clearly printed on the product packaging by the manufacturer, usually in the UK date format (DD/MM/YYYY).

We do ship chocolate to warmer climates, but please note that orders are not transported in climate-controlled packaging. This means your items may be exposed to higher temperatures during transit, which can affect the texture or appearance (e.g. melting or blooming).

While we are actively exploring practical solutions for temperature-sensitive items, we cannot guarantee chocolate will arrive in perfect condition during warmer months. We recommend ordering at your discretion and during cooler periods if possible.

Unfortunately, we do not currently offer chilled or frozen products. Due to the complexities of transporting temperature-controlled items by air, we are unable to guarantee their quality upon arrival. However, we are continuing to explore reliable and practical methods for offering these in the future.

Please also note that we do not ship alcohol, fireworks, or prescription medicines, in line with international shipping regulations.

Our exchange rates are updated daily to reflect the most current market rates and offer you the best possible value. As a result, you may notice slight fluctuations in prices from day to day.

If you prefer a fixed price at checkout, you’re welcome to pay in British Pound Sterling (GBP). However, please note that in this case, your bank or card provider will determine the exchange rate, which may differ from ours and could be less favourable.